yay9 Privacy Policy

Introduction and Overview

yay9 ("we", "our", "platform") is an online gaming platform in Bangladesh. We place the highest importance on your privacy and are committed to keeping your personal information secure. This privacy policy explains what information we collect, how we use it, who we share it with, and what rights you have over your information.

This policy should be read alongside our Terms and Conditions. Our services are for individuals aged 21 and above only. We do not knowingly collect information from minors, and if we become aware of any such information, we delete it immediately.

What Information We Collect

When you register on the yay9 platform and use our services, we may collect the following types of information:

2.1 Information You Provide Directly

• Full name and date of birth
• Email address
• National ID card or passport number (for identity verification)
• Residential address
• Mobile banking details (bKash, Nagad, Rocket) — for transaction purposes only
• Bank account details (for withdrawals)
• Password (stored in encrypted form)

2.2 Automatically Collected Information

• IP address and device information
• Browser type and operating system
• Duration of access and use on the platform
• Gaming history and transaction records
• Information collected through cookies and similar tracking technologies
• Referral source and navigation patterns

2.3 Information Received from Third Parties

For the purposes of identity verification and fraud prevention, we may collect information from trusted third-party verification services. This information is used solely for security and legal compliance.

Purpose of Using Your Information

We use the information collected from you for the following purposes:

• Account management: For registration, login, and account verification.
• Service delivery: To operate gaming services, betting, live casino, and all related services without interruption.
• Processing financial transactions: To complete deposit and withdrawal requests. The minimum deposit is ৳100 and withdrawals are generally completed within 15 minutes to 2 hours.
• Identity verification: To comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.
• Support services: To resolve your issues via 24/7 live chat.
• Fraud prevention: To ensure account security and block unauthorized access.
• Relevant communications: To inform you about bonus offers, promotions, and important updates (only with your consent).
• Service improvement: To analyze user experience and further improve the platform.
• Legal compliance: To comply with applicable laws and regulations.

Information Sharing and Disclosure

yay9 does not sell your personal information to any third party. However, limited information may be shared in the following cases:

4.1 Service Provider Partners

Information is shared with technology service providers for payment processing (bKash, Nagad, Rocket, bank transfers), identity verification, and cybersecurity only to the extent necessary for their designated tasks. These partners operate under strict confidentiality agreements.

4.2 Legal Authorities

We may be required to provide information to relevant authorities under a court order, a lawful request from an investigating agency, or as required by applicable law.

4.3 Business Transfers

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new entity. We will notify you in advance in such cases.

4.4 With Your Consent

For any purpose beyond those listed above, we will obtain your explicit consent before sharing your information.

Data Protection and Security

yay9 uses industry-standard technology and practices to protect your information. Our security measures include:

• SSL encryption: All data exchanged between your browser and our servers is protected by 256-bit SSL encryption.
• Password hashing: Your password is never stored directly; it is encrypted using strong cryptographic algorithms.
• Firewall and intrusion detection: Our server infrastructure is protected by advanced firewalls and real-time threat monitoring.
• Access controls: Only authorized staff can access the minimum information necessary for their specific tasks.
• Regular security audits: We regularly conduct security audits and penetration testing of our systems.
• Two-factor authentication (2FA): For added protection, you can enable two-factor authentication on your account.

Cookies and Tracking Technologies

The yay9 platform uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

6.1 Types of Cookies

• Essential cookies: Required for the basic functioning of the platform. Without these, the service will not work properly.
• Functional cookies: To remember your preferences and settings, such as language selection.
• Analytics cookies: To understand how users interact with the platform, which helps improve the service.
• Security cookies: To detect unauthorized access and fraud.

6.2 Managing Cookies

You can control or delete cookies by changing your browser settings. Please note that disabling essential cookies may prevent some features of the platform from working properly.

Data Retention Period

We retain your personal information only for as long as it is necessary to provide services and meet legal obligations.

• Active accounts: Information is retained for as long as the account remains active.
• Closed accounts: Even after an account is closed, transaction records may be retained for a minimum of five years in accordance with financial regulatory requirements.
• Legal disputes: Information relevant to any ongoing dispute or investigation may be retained for a longer period.
• Marketing communications: Once you withdraw your consent, marketing communications are stopped immediately.

Once the designated retention period has passed, we securely delete your information or anonymize it so that you can no longer be identified.

Your Rights

You have the following rights over your personal information:

• Right of access: You have the right to request information about what data we hold about you.
• Right to rectification: If there is any inaccuracy in your information, you may request that it be corrected.
• Right to erasure: In certain circumstances, you may request that your personal information be deleted, subject to legal retention obligations.
• Right to restrict processing: In certain cases, you may request that the processing of your information be limited.
• Right to object: You may object to the processing of your information on the basis of direct marketing or legitimate interests.
• Right to data portability: You may request your information in a structured, machine-readable format.
• Right to withdraw consent: Where processing of your information relies on your consent, you may withdraw that consent at any time.

To exercise these rights, contact us at [email protected] or use our 24/7 live chat service. We will aim to respond to your request within 30 days of receipt.

International Data Transfers

yay9 may use international cloud infrastructure, which means your information may be stored or processed on servers outside Bangladesh. In such cases, we ensure that:

• The relevant country or organization provides adequate data protection.
• Data transfer agreements include standard data protection clauses.
• All partners comply with the standards of our privacy policy.

Protection of Minors

yay9 services are strictly for individuals aged 21 and above. We do not knowingly collect information from minors. An age verification process is followed at the time of registration.

If a parent or guardian believes that their minor child has registered on our platform, please contact [email protected] immediately. We will promptly close that account and delete the associated information.

Third-Party Links and Services

Our platform may contain content from third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft. These providers have their own privacy policies that are beyond our control. We are not responsible for the data collection or usage practices of these third parties. We recommend reading their own privacy policies before using their services.

Changes to This Policy

We may update this privacy policy from time to time. For any significant changes, we will:

• Publish the new update date on this page.
• Send a notification to your registered email address.
• Inform you of the changes when you access the platform.

Continued use of the platform after any changes will be considered as your acceptance of the updated policy. We therefore encourage you to review this page regularly.

Contact Us

If you have any questions, concerns, or requests about this privacy policy, please get in touch with us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

Our privacy team will review your request as soon as possible and will aim to respond within 30 business days of receipt. For more information, visit our FAQ page or read our Terms and Conditions.